Refund policy

Thank you for shopping with us. We strive to ensure that you are fully satisfied with your purchase. If you are not completely happy, we’re here to help.

1. Returns Eligibility

You may return items within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in original condition
• All original tags and packaging are intact
• You have proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Sale or discounted items
• Gift cards
• Personal care items (e.g., cosmetics, undergarments)
• Customized or made-to-order products

3. Refunds

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within [2–3 business days]
• Refunds will be issued to the original payment method

Note: Shipping charges are non-refundable.

4. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect item received

If you need an exchange, contact us at: [your email]

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service

6. Damaged or Wrong Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide photos as proof

7. Order Cancellation

• Orders can be canceled within [12/24 hours] of placing them
• After that, orders may already be processed and cannot be canceled

8. Contact Us

If you have any questions about our Return Policy, contact us:

📞 Phone: [03139358950]

Thank you for choosing our store!